Get in Touch
Ready to start your gaming journey? Have questions about our services? Our team is here to help you navigate the exciting world of digital trading and gaming.
Multiple Ways to Connect
Choose the communication method that works best for you. We're committed to providing prompt and professional responses.
Our Office
Visit us in Seoul 36594
174 Teheran-ro Suite 9Seoul
Seoul 36594, WC2H 9JQ
Live Chat
Instant support online
Available 24/7
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours. Whether you have questions about our services, need technical support, or want to discuss partnership opportunities, we're here to help.
Frequently Asked Questions
Find quick answers to common questions about our services, support, and policies.
How quickly do you respond to inquiries?
We typically respond to all inquiries within 24 hours during business days (Monday-Friday, 09:00-18:00 KST). For urgent technical issues, our live chat support is available 24/7 for immediate assistance.
Do you provide support for international clients?
Absolutely! We serve clients globally and have experience working with customers from various regions including South Korea, Europe, North America, and beyond. Our multilingual support team ensures you receive assistance in your preferred language.
What information should I include in my inquiry?
Please include your account details (if applicable), specific error messages, screenshots if relevant, and a detailed description of the issue or question. The more information you provide, the faster we can assist you.
Can I visit your office in Seoul 36594?
Yes, we welcome visits to our Seoul 36594 office at 174 Teheran-ro Suite 9, Seoul. Please schedule an appointment in advance by calling +82-2-214-4095or emailing info@drintrag.com to ensure our team is available to meet with you.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, bank transfers, and digital currencies. Specific payment options may vary based on your location and the service you're purchasing.
How can I track my order or service request?
Once you submit a service request, you'll receive a confirmation email with a tracking number. You can use this to monitor the progress of your request through our customer portal or by contacting our support team directly.
Still have questions? We're here to help!
Ask Your QuestionOffice Hours & Availability
Our team is available to assist you during these hours. For urgent matters outside business hours, our automated systems and online resources remain accessible.
Business Hours
Monday - Friday
09:00 - 18:00
(KST/UTC)
Full support team available
Phone, email & live chat
Weekend Support
Saturday - Sunday
Limited Service
Emergency support only
Live chat available 24/7
Email monitored
Holiday Schedule
South Korea Bank Holidays
Reduced Service
Emergency support available
Check our news section
for holiday schedules
Need Immediate Assistance?
For urgent technical issues or time-sensitive matters, our live chat support is available 24/7. You can also reach us via email at any time, and we'll respond as soon as possible.
Why Choose Our Support?
We're committed to providing exceptional customer service that goes beyond just answering questions. Here's what sets our support apart.
Lightning Fast Response
Our average response time is under 4 hours during business hours. We understand that time is valuable, especially in the fast-paced world of gaming and trading.
Global Expertise
Our team has extensive experience working with clients from around the world, including specialized knowledge of gaming markets in South Korea and other key regions.
Security Focused
All communications are encrypted and secure. We never store sensitive information longer than necessary and follow strict data protection protocols.
Expert Team
Our support specialists are not just customer service representatives – they're gaming and trading experts who understand the nuances of the industry.
Personalized Service
Every client is unique, and so is our approach. We take the time to understand your specific needs and provide tailored solutions.
Continuous Improvement
We regularly analyze support interactions to identify areas for improvement and implement new technologies to enhance your experience.
Ready to Get Started?
Join thousands of satisfied customers who trust Drintrag Ltd for their gaming and trading needs. Our expert team is standing by to help you succeed.